Returns & Refunds
We want you and your pet to love the Hyenterprise™ Automatic Pet Feeder. If something isn't right with your order, our US-based support team is here to make it right.
Eligibility
Returns may be considered on unused items in their original packaging. Because feeders come into contact with food, opened or used units are generally not eligible for return. Contact us first so we can walk you through the best next step.
Damaged or defective items
If your package arrives damaged, or your feeder isn't working as expected out of the box, email us within 7 days of delivery with your order number and a photo. We'll arrange a replacement or refund on eligible items right away.
How to start a return
- Email support@hyenterprise.com with your order number and reason.
- We'll reply within 1 business day with next steps and a return address if approved.
- Once we receive the item, approved refunds are issued to the original payment method within 3–5 business days.
Shipping
Orders ship free within the US in 3–5 business days. Return shipping costs may be the responsibility of the customer unless the item arrived damaged or defective.
Questions?
Our US-based support team is here: support@hyenterprise.com.